Customer Experience Manager
Core
Leading end-to-end consumer research and insights initiatives to drive product, service, and experience decisions for medical device products.
Role type
Senior Customer Experience Manager (Consumer Research & Insights)
Builds
Consumer-facing content, onboarding experiences, support journeys, and launch-readiness plans for physical medical devices.
Domain
Health technology / Medical devices
Deliverable
product features
Required skills
Consumer research strategy, qualitative and quantitative research methods, product lifecycle management, cross-functional collaboration, process improvement, medical device compliance knowledge
Preferred skills
Experience with high-volume consumer products, digital product navigation, global best practices
Technologies
N/A
Responsibilities
Develop project plans and test strategies for consumer research initiatives; Identify customer needs and experience gaps across Philips and competitor products; Partner with cross-functional teams to design customer journeys; Drive product launches with consumer targets and benchmarks; Champion continuous improvement of customer experience processes.
Seniority
Mid-Senior, hands-on IC
