Customer Experience (CX) Design Lead
Core
Lead end-to-end customer experience design across discovery, research, design, testing, and implementation for ResMed's product ecosystem, shaping how customers interact with hardware and digital products.
Role type
Senior IC Customer Experience Design Lead
Builds
Cohesive customer experiences across hardware, digital, and omnichannel touchpoints for medical device users
Domain
MedTech / Healthcare / Consumer Electronics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer-centric thinking, strategic mindset, leadership and influence, design and technical expertise (hardware/digital), problem solving, project/program management, vendor management
Preferred skills
Healthcare or MedTech experience, AI literacy
Technologies
Figma, Adobe Suite, Microsoft Office Suite
Responsibilities
Lead end-to-end CX design across discovery, research, design, testing, and implementation; Shape how customers interact with and perceive ResMed products across all touchpoints; Develop compelling narratives and presentations to influence product direction and stakeholder decisions; Identify and apply emerging trends, technologies, and insights to inform future solutions; Ensure compliance with quality systems, design standards, and regulatory requirements (e.g. FDA, MDR); Contribute to the development of CX frameworks, tools, and best practices
Seniority
Senior, hands-on IC with strategic influence