Product Support Engineer
Core
Provide Level 3 technical support, drive global product support strategy, and oversee support processes for XDS, Guardian (IGS), and PIC iX medical imaging portfolios.
Role type
Senior Product Support Engineer (Level 3)
Builds
Reliable medical imaging systems and support processes for hospital clients
Domain
Healthcare IT / Medical Imaging
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Level 3 troubleshooting, XDS/Guardian/PIC iX product knowledge, Information Systems networking, Microsoft technologies (SQL Server, Windows Server, Active Directory), relational databases, VMware, SAN, Citrix, hardware/software/network troubleshooting, scripting, switch/router/controller log analysis, TCP/IP services (DHCP, DNS, IP multicast)
Preferred skills
CCNA/CCNP/CWNA/CWTS certification, Biomedical/hospital IT background
Technologies
XDS, Guardian (IGS), PIC iX, SQL Server, Windows Server, Visual Studio, VMware, SAN, Citrix, DHCP, DNS, IP multicast
Responsibilities
Diagnose and troubleshoot complex technical issues for XDS, Guardian, and PIC iX products; lead global product support strategy and continuous improvement initiatives; develop service training and deliver critical service communications; plan end-of-life discontinuance; consult with R&D and functional management on complex issues
Seniority
Senior, hands-on IC with strategic oversight
