Disponent 100%
Core
Dispatching service technicians and coordinating repair orders for forklifts and intralogistics solutions.
Role type
Service Operations Dispatcher
Builds
Service repair schedules and customer support for material handling equipment
Domain
Industrial equipment / Intralogistics
Deliverable
client delivery
Required skills
Service technician dispatching, appointment scheduling, customer communication, SAP data entry, complaint handling, material procurement coordination
Preferred skills
Technical background with commercial training, prior dispatching experience, French language skills, MS Office proficiency, SAP knowledge
Responsibilities
Accepting repair orders via phone and email, dispatching service technicians, coordinating appointments between customers and technicians, monitoring job completion timelines, planning service work and material procurement, processing reports in SAP, handling customer complaints and invoicing