Consulting, Digital Village (DV-AI) | Graduate Associate 2027
Core
Customer Experience Strategist redefining business models and enhancing customer experience using emerging technologies and AI concepts.
Role type
Graduate Associate Customer Experience Strategist
Builds
Differentiated products, services, and business models for clients
Domain
Digital Innovation / Customer Experience / AI
Deliverable
product features
Required skills
Human-centered design, User research, Persona creation, Customer journey mapping, Prototyping, User story writing, Agile collaboration
Preferred skills
AI concepts application, Creative thinking, Eagerness to learn
Responsibilities
Ideate differentiated products and business models, Design customer experiences and journeys, Create prototypes and mockups, Validate designs through market research, Translate business needs to technical requirements, Collaborate with cross-functional teams