Principal Account-Aligned FDE AI Designer

## About the role - Drive customer outcomes by shaping opportunities and translating business needs into clear, actionable technical approaches - Build and deliver production-grade solutions in customer environments, demonstrating strong engineering execution and end-to-end ownership - Accelerate time to value by operating effectively in ambiguity and delivering iterative, high-impact solutions - Engage and influence senior stakeholders to build trust, align priorities, and guide technical and business decision-making - Apply industry and customer context to tailor solutions and move beyond generic approaches - Prepare and transition work to FDE crews with clear scope and strong technical direction, maintaining continuity across the engagement lifecycle - Operate with an entrepreneurial mindset to navigate complex account dynamics, set boundaries, and drive urgency and accountability. ## Requirements - Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design - OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design - OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems) - Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design - OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 12+ years experience working in product or service design - OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems) - 6+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process - Human-centered AI design expertise, combining responsible AI principles, research rigor, and advanced design/prototyping skills to translate insights into actionable product decisions through cross-disciplinary collaboration - Experience partnering directly with customers or internal stakeholders to deliver solutions end-to-end - Enjoy travel and are comfortable with travel up to 25%