Knowledge Product Manager - ServiceNow
Core
Lead the transformation of Knowledge Management into a scalable, AI-enabled enterprise service, owning the product lifecycle, governance, and quality to enable self-service and operational efficiency.
Role type
Knowledge Management Product Owner
Builds
Enterprise knowledge service and AI-enabled knowledge ecosystem
Domain
Digital Workplace / Knowledge Management / ITSM
Deliverable
production ML models | product features
Required skills
Knowledge Management, Governance and process design, Cross-functional collaboration, Data-driven decision making, Content management systems, Project management
Preferred skills
ServiceNow certifications, Knowledge architecture, AI and automation, Product Owner experience
Technologies
ServiceNow
Responsibilities
Define and own the KM product vision, roadmap, and backlog; Establish and enforce KM governance (roles, standards, lifecycle, controls); Define taxonomy, templates, metadata, and content standards; Partner with platform teams to enable AI, search, virtual agent, and localization capabilities; Own end-to-end lifecycle (Create → Review → Approve → Publish → Maintain → Retire); Define and track KPIs such as self-service adoption and search effectiveness.
Seniority
Mid-Senior, hands-on Product Owner
