IT Operations Manager
Core
Lead day-to-day operation, reliability, and security of IT infrastructure across enterprise and regulated environments, ensuring compliance with federal cybersecurity requirements.
Role type
Senior IT Operations Manager
Builds
Enterprise IT infrastructure, cloud environments, and secure operational workflows
Domain
Federal IT / Cybersecurity Compliance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT operations management, cloud infrastructure administration, endpoint management, incident response, compliance framework knowledge, staff mentorship, vendor management, KPI monitoring
Preferred skills
GCC High/AWS GovCloud experience, security certifications (CompTIA, Microsoft, AWS, ITIL), vulnerability management, SIEM/EDR tooling, audit support, scripting/automation
Technologies
Microsoft 365 GCC High, AWS GovCloud, Azure/Entra ID, NIST SP 800-171, CMMC
Responsibilities
Manage daily IT operations ensuring system availability and reliability; Administer cloud infrastructure and identity services; Oversee endpoint management and patching; Lead incident response and root cause analysis; Ensure alignment with CMMC/NIST compliance; Partner with security teams on policies; Manage user access and offboarding; Oversee asset inventory and lifecycle; Supervise and develop IT staff; Manage vendor relationships; Monitor operational KPIs
Seniority
Senior, hands-on IC with team leadership