Service and Solution Delivery Specialist - Resource Planning
Core
Centralize transactional processes and create resourcing plans to deliver service orders and optimize resource allocation for service engineers and parts.
Role type
Operations Coordinator (Resource Planning)
Builds
Service order fulfillment schedules and optimized resource allocation plans
Domain
Healthcare services / Supply Chain Operations
Required skills
Resource planning, Service order management, Workforce utilization forecasting, Exception handling, Data analysis, Documentation management
Preferred skills
SAP, Salesforce, Microsoft Office (Excel, PowerPoint, Word), Customer case management systems
Responsibilities
Create resourcing plans and service order fulfillment schedules, Monitor and dispatch service orders for engineers, Act as single point of contact for escalations, Forecast and analyze workforce utilization, Schedule field service repair calls, Record and report status of equipment returns and repairs
Seniority
Mid-level, hands-on IC
