MI Operations Specialist (Fluent in English French)
Core
Receiving and documenting incoming calls, chats, and emails from external customers (patients and healthcare providers) to report Lifecycle Safety Data and product inquiries.
Role type
Medical Information Case Processor (Pharmacovigilance)
Builds
Adverse Event and Product Quality Complaint reports
Domain
Life sciences / Healthcare / Pharmacovigilance
Required skills
Medical terminology, data entry, narrative writing, case query generation, problem solving, regulatory compliance, SOP adherence
Preferred skills
Clinical experience, Pharmacovigilance experience
Technologies
None stated
Responsibilities
Summarize reports based on vital project information, disseminate accurate information to healthcare professionals and patients, clarify and investigate adverse event and product quality information, process safety data per regulations and guidelines
Seniority
Entry to Mid-level
