Data Scientist
Core
Build end-to-end AI solutions for customer support use cases including case analysis, knowledge retrieval, recommendations, and automation.
Role type
Applied Data Scientist (AI/LLM)
Builds
AI-native microservices, applications, and agentic AI workflows for customer support
Domain
Enterprise Software / Customer Support / AI
Deliverable
production ML models | product features
Required skills
Machine learning, Applied AI, Python, Data analysis, Feature engineering, Model development, Model evaluation, Experimentation, SQL
Preferred skills
Spark, Elasticsearch, Cloud-native tools, Production readiness
Technologies
LLMs, Embeddings, RAG, Semantic search, Knowledge graphs, Agentic workflows
Responsibilities
Understand business and technical requirements for AI solutions, Design and implement data and model pipelines, Take models from experimentation to production, Analyze large-scale structured and unstructured data, Apply modern AI techniques including LLMs and agentic workflows, Collaborate with engineers and stakeholders to deliver scalable solutions
Seniority
Mid-level, hands-on IC
