Sr Service Delivery Manager - Singapore
Core
Senior Services Delivery Manager leading professional services engagements, defining scope, managing budgets, and orchestrating delivery for enterprise software customers.
Role type
Senior IC service delivery manager
Builds
Professional services engagements and customer success outcomes
Domain
Enterprise software / Data infrastructure
Deliverable
client delivery
Required skills
project management, stakeholder management, budget management, contract scoping, resource planning, customer relationship management, IT domain knowledge, software implementation methodologies
Preferred skills
PMP or similar project management certifications, experience with Cloudera software, experience in Financial Services or Public Sector
Technologies
Cloudera
Responsibilities
Engage with sales teams to grow the professional services business; Define, scope, and sell professional services portfolio; Prepare Statements of Work or Change Orders; Lead services engagements as single point of contact; Plan and forecast resourcing profiles; Implement project governance; Act as conduit between Customer and internal teams (Support, Engineering)