Customer Engagement Officer
Core
First point of contact for customers, guiding them through the service journey from enquiry to agreement development and renewal within the NDIS landscape.
Role type
Customer Engagement Officer
Builds
Customer service journey and service agreements
Domain
Disability support / NDIS
Deliverable
client delivery
Required skills
NDIS expertise, customer service, written and verbal communication, attention to detail, time management, problem-solving, software proficiency (Microsoft, Salesforce)
Preferred skills
Experience in NDIS or disability support sector, ability to work autonomously and collaboratively, proactive approach
Responsibilities
Build strong relationships with customers, navigate complex issues, provide effective support, ensure best outcomes for customers, deliver personalized service, balance people-focused approach with technical aspects of funding and compliance
Seniority
Mid-level, hands-on IC
