Service Delivery Manager - Service Management Office / Opera
Core
Ensuring excellence in cybersecurity service delivery and evolving the internal operational model.
Role type
Service Delivery Manager
Builds
Cybersecurity services and projects
Domain
Cybersecurity / IT Services
Deliverable
client delivery
Required skills
stakeholder management, project lifecycle coordination, scope negotiation, margin monitoring, incident management, operational model adoption, technical background in cybersecurity/IT, PMP/Prince2 certification, ITSM/ITIL/COBIT knowledge, English B2+
Preferred skills
ISO 27001/ENS/NIST knowledge, PSA/Asana/Jira experience, cybersecurity/consulting background
Responsibilities
Act as strategic contact for mid-to-high level clients, manage stakeholder expectations, coordinate project lifecycle under A2Ops, monitor burn rate and margins, identify and manage scope deviations, supervise incidents and critical issues, facilitate internal ceremonies, reduce shadow work, ensure task attributes (DoD, estimates, dates, etc.), develop reporting frameworks.
Seniority
Mid-Senior, hands-on IC