Subject Matter Expert – Retail Trade & Store Operations - Spanish (Mexico) – Remote
Core
Create and review realistic, high-quality retail scenarios in Spanish or English to train AI systems for operational, customer service, and compliance challenges.
Role type
Subject Matter Expert (Retail Operations & AI Benchmarking)
Builds
AI training data and evaluation rubrics for retail and consumer-facing environments
Domain
Retail operations, pharmacy, loss prevention, and commercial management
Deliverable
production ML models
Required skills
Native Spanish (Mexico), professional English, retail operations expertise, pharmacy operations knowledge, loss prevention experience, fraud investigation skills, customer service workflow understanding, inventory management knowledge, compliance procedure familiarity
Preferred skills
Experience in luxury retail, multi-branch operations, retail investigations
Technologies
AI benchmarking tools, structured evaluation rubrics
Responsibilities
Design realistic retail scenarios grounded in operational contexts, adapt structured evaluation rubrics for operational problem-solving, review AI and human-generated responses for accuracy and compliance, contribute to gold standard solutions reflecting best practices
Seniority
Mid-level, hands-on IC
