Senior Product Marketing Manager - Agent Empowerment
Core
Define market positioning and messaging for Five9's AI-powered agent empowerment portfolio (Agent Assist, AI Knowledge, AI Agents) to help customers understand business value.
Role type
Senior Product Marketing Manager (AI/CCaaS)
Builds
Go-to-market strategies, sales enablement assets, and customer narratives for AI agent solutions
Domain
Cloud Contact Center (CCaaS) and Artificial Intelligence
Deliverable
product features
Required skills
Product marketing strategy, storytelling, competitive intelligence, cross-functional collaboration, content creation, market positioning
Preferred skills
MBA, experience in CX, CCaaS, agent assist, AI co-pilot, or knowledge management
Technologies
LLMs, AI Agents, CCaaS platforms
Responsibilities
Develop positioning and messaging for agent empowerment solutions; Own go-to-market strategy including launch planning and sales enablement; Partner with sales and customer success to drive adoption; Serve as subject-matter expert on competitive landscape; Create customer-facing content and marketing assets; Represent the company at industry events
Seniority
Senior, hands-on IC
