Customer Service Representative
Core
Provide customer support via phone, email, and chat for a healthcare technology company, resolving inquiries and issues while ensuring data confidentiality.
Role type
Customer Service Representative
Builds
Customer support interactions for healthcare consumers, providers, payers, and pharmacies
Domain
Healthcare technology
Deliverable
client delivery
Required skills
Customer service experience, conflict resolution, CRM software proficiency, organizational skills, knowledge of HIPAA regulations
Responsibilities
Serve as first point of contact for customer inquiries, handle and escalate complaints, document interactions in CRM, collaborate with internal teams, adhere to healthcare regulations
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