Customer Success Specialist, North America

México💼 Full-time🗓 2026-06-22 → 2026-09-28

Core

Help professors at leading US universities integrate JoVE video solutions into courses to improve teaching outcomes and student success.

Role type

Customer Success Specialist (Academic/Science Education)

Builds

JoVE video platform adoption and usage within university curricula

Domain

Life Sciences, Higher Education, Science Communication

Deliverable

client delivery

Required skills

Life Science domain expertise (Biology, Chemistry, Medicine, Physics, Engineering, Psychology), academic outreach, cold calling, product integration, subscription renewal management, feedback loop management

Preferred skills

Science communications experience, university seminar/workshop delivery, conference presentation

Technologies

JoVE video platform

Responsibilities

Conduct daily outreach to faculty via calls, emails, and 1:1 demos to set up JoVE integrations; deliver product awareness sessions at universities and research institutes; present at exhibits, conferences, and onsite customer visits; ensure smooth implementation support to strengthen subscription renewals; communicate customer feedback to product and marketing teams

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About JoVE

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.