Associate Product Manager
Core
Own the AI at Work (AIW) product built on the Apex 2.0 ITSM platform, delivering agentic AI use cases and vertical agents (e.g., HR agent) for enterprises.
Role type
Associate Product Manager (B2B SaaS)
Builds
Agentic AI products, vertical agents, mobile apps, chatbots, and integrations for enterprise ITSM
Domain
Enterprise ITSM, Agentic AI, B2B SaaS
Deliverable
production ML models | product features
Required skills
End-to-end product roadmap ownership, backlog prioritization, PRD creation, A/B testing design and analysis, telemetry instrumentation, competitive research, GTM coordination
Preferred skills
ITSM domain experience, experience with Microsoft Teams integrations
Technologies
Apex 2.0 ITSM platform, Microsoft Teams, mobile apps
Responsibilities
Define scope, write user stories and acceptance criteria, prioritize backlog, and drive sprint execution; Liaise with stakeholders to ensure effective delivery and unblock dependencies; Design and run A/B tests across AI agents and engagement touchpoints; Lead requirement elicitation and translate business needs into clear PRDs, workflows, and release plans; Prepare and deliver periodic business reviews to leadership; Instrument telemetry and monitoring to track adoption, activation, agent performance, and mobile app engagement; Conduct competitive research and benchmark relevant features; Own mobile app release readiness and GTM coordination
Seniority
Senior, hands-on IC