Principal Product Manager

Required skills

Bachelor’s Degree, with 5 years of Product Management experience under your belt, delivering products that met business goals. Your work experience will include customer-focused SaaS, designing and shipping "full-stack" from front-end, to back-end, and APIs. A great collaborator that knows that to deliver anything of value is a team effort and likes to dig in with intelligent and passionate engineers to find the best solution to a problem. Ability to understand complex systems, a

Preferred skills

Technologies

Responsibilities

Be a subject matter expert in this product area, and work with customers both internal and external to understand their needs. Be a strategic leader for this area, setting and articulating a vision and roadmap. Drive the execution of new capabilities and enhancements with your own engineering teams as well as work cross-functionally with other product areas including, Integration partners and Go-To-Market teams (i.e. sales & customer success) to support their initiatives. Translate the requirements of multiple internal consumers and customers into platform solutions that solve categories of use cases in one approach, rather than highly optimised point-based solutions. Advocate for a user-centric approach in product development. Where necessary, collaborate with product designers to create intuitive and engaging user interfaces that enhance the overall user experience. Influence stakeholders across a variety of seniority levels; from SVP down, through written and verbal communication, and articulating, championing, and shaping organizational decisions. Define OKRs, success metrics and review performance against those. Be responsible for scaling these services to manage thousands of rule executions with minimum impact on the Zendesk infrastructure.

Seniority

Domain

Customer service, AI, software, platform products