Principal Service Engineer
Core
Define, govern, and advance enterprise digital experience and observability architecture across endpoints, EUC platforms, and supporting infrastructure to enable experience-led operations.
Role type
Principal Service Engineer / Senior Architect (Digital Experience & Observability)
Builds
Enterprise observability solutions, automation frameworks, and integrated monitoring platforms for endpoints and VDI.
Domain
IT Infrastructure, Endpoint Management, Observability, Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise architecture design, Endpoint observability strategy, PowerShell automation, REST API integration, ServiceNow integration, Technical mentorship, Cross-domain engineering decision making
Preferred skills
AI-assisted remediation patterns, Self-healing system design, Synthetic monitoring implementation
Technologies
Nexthink, ControlUp, Citrix, GitHub, ServiceNow, PowerShell
Responsibilities
Own enterprise DEX and Endpoint Observability architecture; Lead design and operation of Nexthink and ControlUp platforms; Architect advanced PowerShell automation for diagnostics and remediation; Design REST API integrations for telemetry sharing; Act as technical mentor and advisor to Senior and Lead Service Engineers.
Seniority
Principal, strategy & mentorship