Technical Manager-QA
Core
Lead and manage cross-functional teams including QA engineers and data engineers to ensure high-performance IT services delivery and operational stability.
Role type
Senior IC people manager (QA & IT Services Delivery)
Builds
End-to-end software delivery lifecycles and IT service operations
Domain
IT Services, Financial Services, Insurance, Healthcare, Life Sciences
Deliverable
client delivery
Required skills
People management, team leadership, performance management, conflict resolution, process optimization, SLA/KPI management, test management, automation tool usage, Agile/Scrum/DevOps methodologies, cloud platform knowledge
Preferred skills
ITIL Foundation, PMP, PRINCE2, Agile Certification (Scrum Master, SAFe)
Technologies
JIRA, TestRail, Selenium, AWS, Azure, GCP
Responsibilities
Lead and manage cross-functional teams including QA engineers and data engineers, Mentor and develop team members through coaching and performance reviews, Manage and monitor IT service delivery performance against SLAs and KPIs, Drive process improvements using metrics and data-driven decision-making, Bridge the gap between project execution and operational stability, Establish strong governance frameworks for delivery, testing, and support processes
Seniority
Senior, hands-on IC
