Service Delivery Manager SAP (H/F)
Core
Managing the quality, compliance, and performance of SAP services delivered to clients while coordinating internal teams and contributing to direct SAP delivery.
Role type
Senior Service Delivery Manager (SAP)
Builds
Managed SAP services (RUN) for enterprise clients
Domain
IT Services / SAP Consulting
Deliverable
client delivery
Required skills
SAP Service Delivery Management, SAP consulting expertise, SLA/KPI governance, incident and problem management, stakeholder communication, process improvement
Preferred skills
S/4HANA environment experience, functional or technical SAP domain knowledge
Technologies
SAP ECC, SAP S/4HANA
Responsibilities
Oversee SAP service delivery for one or more clients ensuring contractual commitments and service levels; Act as the primary client contact for RUN SAP governance, performance, risks, and prioritization; Monitor service quality (SLA/KPI), analyze performance, and define continuous improvement plans; Supervise major incidents, recurring problems, and client escalations; Contribute directly to SAP delivery activities including advanced support, expertise, and continuous improvement; Produce and present service reporting to clients; Collaborate with the SAP practice lead and resource manager to align workload, skills, and client commitments; Participate in improving SAP delivery and governance processes within the service center.
