Product Manager- Híbrido
Core
Define product strategy and lifecycle management, specifically focusing on implementing WhatsApp automation solutions (chatbots, automated responses) to optimize customer service.
Role type
Product Manager (Customer Service Automation)
Builds
WhatsApp automation products and customer service workflows
Domain
Customer Service / Marketing Automation
Deliverable
product features
Required skills
Product lifecycle management, strategic planning, resource prioritization, budget management, data analysis, Scrum facilitation, automation strategy, target audience segmentation
Preferred skills
Experience with WhatsApp Business API, knowledge of CRM systems
Technologies
WhatsApp, Scrum
Responsibilities
Lead the product lifecycle from conception to launch, define product strategy and goals, collaborate with development and marketing teams, make decisions on resource prioritization and scheduling, monitor product performance post-launch, implement and facilitate Scrum practices, develop automation strategies for customer interactions
Seniority
Mid-level, hands-on IC
