General Manager - GCC Delivery Excellence & Shared Services Manager
Core
Drive operational governance, performance tracking, and shared services oversight for the GCC (Global Capability Center) across HR, Finance, Procurement, IT, Legal, and Facilities.
Role type
Senior General Manager / Shared Services Manager
Builds
Scalable governance frameworks, operational cadence, and service performance dashboards for enterprise clients.
Domain
Technology Consulting / Global Capability Center (GCC) Operations
Deliverable
Dashboards & analysis
Required skills
Operational governance, financial performance tracking, headcount planning, KPI/SLA management, process standardization, risk identification, stakeholder partnership
Preferred skills
Automation, continuous improvement, transition management
Technologies
N/A
Responsibilities
Own GCC delivery governance, operating cadence, and executive reporting; Track LOB-wise financial performance, budgets, and cost trends; Monitor headcount plans, utilization, and attrition; Define and manage KPIs, SLAs, and business review packs; Oversee shared services performance across multiple functions; Drive process standardization and automation; Identify delivery risks and improvement opportunities; Partner with LOB leaders and global stakeholders.
Seniority
Senior, hands-on IC
