Lead - GCC Strategy
Core
Lead and optimize the operational ecosystem of a Global Capability Center (GCC), ensuring alignment between operational goals and business strategies while driving operational excellence.
Role type
Senior Operations Manager (GCC Strategy)
Builds
Operational frameworks, governance models, and scalable service delivery within a Global Capability Center.
Domain
Global Capability Centers (GCC), Shared Services, Corporate Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operations leadership, cross-functional team management, SLA/KPI management, SOP implementation, governance model design, regulatory compliance (SOX, ISO, GDPR), vendor management, risk assessment, transformation program execution, workforce planning, stakeholder negotiation.
Preferred skills
MBA, experience in scaling operations, digital transformation expertise, lean process improvement.
Technologies
None explicitly stated.
Responsibilities
Lead and optimize operations across functions to ensure timely and quality delivery; Establish and manage center-wide governance models for operations, transformation, and risk management; Lead and mentor cross-functional teams while managing relationships with global stakeholders; Drive operational efficiency through automation, digitization, and lean process improvement; Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient operating environment.
Seniority
Senior, hands-on IC
