Product Manager
Core
Own the vision and delivery of Ticket Hub, an internal ticketing and client communication platform powering operational workflows for Arcesium's Managed Services team and enterprise clients.
Role type
Product Manager (Technical/Operational Platform)
Builds
Ticket Hub platform (email routing, ticket lifecycle, threading, third-party integrations, client portal access, notification workflows)
Domain
Financial Technology / Enterprise Communication Infrastructure
Deliverable
product features
Required skills
Product vision and roadmap ownership, Email infrastructure knowledge, Ticketing system expertise, Multi-stakeholder rollout management, Usage data analysis, Operational feedback integration
Preferred skills
Experience in ambiguous, high-stakes environments, Ability to translate technical issues for business audiences
Technologies
Email routing systems, Ticketing platforms, Third-party integration tools
Responsibilities
Own the product vision and roadmap for Ticket Hub, Collaborate with engineering to evolve core ticketing capabilities, Define and drive customer-facing features, Lead change management for platform integrations and multi-pod rollouts, Use usage data and operational feedback to guide priorities
Seniority
Mid-Senior, hands-on IC
