Patient Care Executive
Core
Guide patients through diagnostic testing processes, manage sample logistics, and coordinate report delivery to ensure patient comfort and operational efficiency.
Role type
Patient Care Executive (Hospital Operations)
Builds
Patient flow and diagnostic service delivery
Domain
Healthcare / Diagnostics
Deliverable
client delivery
Required skills
Patient care, Q-Line management, Token system management, Sample logistics coordination, Report delay tracking, Billing desk support
Preferred skills
None stated
Technologies
None stated
Responsibilities
Guide customers for required services and ensure comfort in processes; Check patient readiness for tests (e.g., fasting); Manage Q-Line and token system at billing counters; Help customers select test packages and explain precautions/timings; Ensure patients are guided to undergo tests within specified time; Ensure collected samples reach the central laboratory per logistics plan; Follow up on samples dispatched to processing centers; Track and inform about report delays; Arrange home delivery of MRI/CT/NM reports; Collaborate with branches for emergency patient transfers; Support billing desk during staff shortages
Seniority
Mid-level (1-5 years experience)