Gestor de Incidencias Semi Senior - 2803
Core
Coordinating and resolving platform incidents while developing features for a new SaaS platform.
Role type
Semi-senior incident manager and software developer
Builds
A new SaaS platform
Domain
Software development and IT operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Incident management, Agile methodologies (Scrum/Kanban), SLA tracking, Jira/Linear/ClickUp, Python (FastAPI/Django), JavaScript, PostgreSQL, Git, REST APIs
Preferred skills
Logistics/last-mile experience, ITIL framework, PSM/PSPO certifications, English (technical)
Technologies
Python, FastAPI, Django, SQLAlchemy, JavaScript, HTML, CSS, Bootstrap 5, PostgreSQL, Git, GitHub, Docker, REST APIs
Responsibilities
Track incidents from opening to closure, prioritize and escalate tickets based on impact/urgency, monitor SLA compliance, maintain dashboards and metrics, develop backend and frontend functionalities for a new SaaS platform, conduct code reviews and integration processes
Seniority
Semi-senior, hands-on IC