19349-gerente de Projetos
Core
Managing service delivery for corporate clients, ensuring SLA compliance, and acting as the primary liaison between clients and internal IT teams.
Role type
Senior Service Delivery Manager / Project Manager
Builds
IT services and digital solutions for enterprise clients
Domain
IT Services / Managed Services / Digital Solutions
Deliverable
client delivery
Required skills
Service Delivery Management, SLA/KPI monitoring, ITSM tool proficiency (OTRS, Jira), stakeholder management, change/risk/resource management, team leadership
Preferred skills
PMP/ITIL/COBIT certification, MBA in Project Management or IT Governance, Agile methodologies (Scrum, Kanban)
Technologies
OTRS, Jira
Responsibilities
Manage service delivery to ensure SLA compliance and client satisfaction; Act as the main point of contact between clients and internal teams; Monitor performance indicators and ensure operational excellence; Lead client review meetings to propose continuous improvements; Plan and coordinate corrective and preventive actions for service deviations; Produce executive reports for stakeholders; Support change, risk, and resource management.
Seniority
Senior, hands-on IC with leadership responsibilities
