Practice Manager (US Healthcare experience)
Core
A working manager accountable for overall practice performance, owning end-to-end delivery of Operations and/or Technology to ensure client satisfaction.
Role type
Practice Manager (Health & Retirement solutions)
Builds
Client delivery models and operational/technology solutions for health and retirement benefit clients
Domain
US Healthcare / Human Capital Management
Deliverable
client delivery
Required skills
Delivery management (Operations/Technology), Financial and productivity management, Change and risk management, Resource strategy and capacity optimization, People leadership and succession planning
Preferred skills
Strong analytical and problem-solving abilities
Technologies
Operations platforms, Technology delivery frameworks
Responsibilities
Act as a working manager accountable for overall team performance, Own end-to-end delivery across Operations and/or Technology, Drive client delivery, financial performance, quality, and risk management, Define measurable KPIs and build a sustainable delivery model, Lead resource strategy, demand–supply planning, and capacity optimization, Deliver against financial targets for the practice, Develop, coach, and engage teams while building a strong talent pipeline
Seniority
Manager, hands-on leadership