Security Delivery Specialist
Core
Managing end-to-end delivery of standardized managed cyber services for Italian SMEs, coordinating external suppliers and ensuring service quality and SLA compliance.
Role type
Security Delivery Specialist (Service Delivery)
Builds
Managed cyber security services for SMEs
Domain
Cybersecurity / IT Service Management
Deliverable
client delivery
Required skills
Service Delivery management, supplier coordination, SLA/KPI monitoring, IT Service Management (ITIL), operational process governance, customer interaction, report validation
Preferred skills
Cybersecurity domain understanding, stakeholder management, continuous process improvement
Technologies
N/A
Responsibilities
Coordinate external suppliers for service delivery, monitor and govern KPIs/SLAs, manage recurring industrialized service activities, support customer onboarding, handle operational customer interactions, contribute to process standardization
Seniority
Mid-level, hands-on IC
