IT Service Delivery Manager (Data management)
Core
Managing IT service delivery for BI, Data Warehouse, and data platforms to ensure reliable, high-quality data services for business users.
Role type
IT Service Delivery Manager (Data management)
Builds
BI-DWH IT services and data platforms
Domain
Financial services / Data management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SLA management, incident handling, stakeholder communication, capacity planning, team management, budgeting, continuous improvement, BI-DWH implementation, reporting management, escalation coordination
Technologies
BI tools, Data Warehouse systems
Responsibilities
Plan, design, and implement BI-DWH IT services delivery; monitor and control IT services delivery; establish and manage IT services reporting; align BI services with business priorities; serve as escalation point for business users and management; take ownership of Major Incidents; perform capacity planning; manage IT operation teams and involvement in budgeting; drive IT services continuous improvements.
Seniority
Manager, hands-on IC
