Receptionist / Administrator (London Heathrow)
Core
First point of contact and administrative support for an occupational health department at London Heathrow Airport, managing visitor check-ins, appointments, and case documentation.
Role type
Administrative Receptionist
Builds
Operational support for the Occupational Health department
Domain
Occupational Health / Healthcare Administration
Deliverable
client delivery
Required skills
Customer service, telephone etiquette, appointment scheduling, invoicing, case review, data entry, database management, Microsoft Office (Word, Excel, PowerPoint, Outlook), attention to detail, prioritization, confidentiality
Preferred skills
Interest in health and wellbeing, ability to work independently, flexibility
Responsibilities
Welcoming visitors and checking them in for appointments, answering department calls, managing emails, booking appointments, processing invoices and closing cases, reviewing cases and chasing updates, preparing GP report requests, handling Subject Access Records, sending MIC packs to clients, escalating complex cases, ordering consumables and stationery, managing clinician diaries
Seniority
Junior, individual contributor