Customer Service Consultant
Core
First point of contact for customers, assisting with enquiries, policy administration, and claims-related support in a fast-paced, highly regulated insurance environment.
Role type
Customer Service Consultant (Contact Center)
Builds
Customer outcomes through efficient query resolution and accurate policy/claims processing
Domain
Insurance / Contact Center
Deliverable
client delivery
Required skills
Inbound customer service, claims processing, policy administration, record management, stakeholder collaboration, problem-solving, Microsoft Office (Outlook)
Preferred skills
Insurance or travel insurance industry experience, regulated industry experience
Responsibilities
Managing inbound customer enquiries via phone and email, Assisting customers through claims and policy processes, Providing accurate information on products, coverage and procedures, Updating and maintaining customer records and documentation, Working collaboratively with internal stakeholders to achieve positive customer outcomes, Supporting continuous improvement initiatives and service excellence standards