Snr/Manager, Infrastructure – End‑User Services (APAC)
Core
Strategy, delivery, and continuous improvement of end-user services across the Asia Pacific region, overseeing endpoint technologies, operations, and crisis management.
Role type
Senior Manager, Infrastructure – End‑User Services
Builds
Secure, reliable, and cost-effective end-user services for employees across APAC
Domain
IT Infrastructure / End-User Computing / APAC Region
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Regional team leadership, Microsoft Intune, Microsoft 365, Endpoint security, Meeting room technology management, Identity and access management, Vendor management, Budget ownership, ITIL practices, Crisis management, Post-incident review
Preferred skills
Microsoft certifications (M365, Intune, Azure), Zero Trust frameworks, Automation scripting, Regional compliance knowledge
Technologies
Microsoft Intune, Microsoft 365, Azure
Responsibilities
Define and execute APAC end-user services strategy, Own PC lifecycle and peripheral management, Manage identity and access services, Lead regional service desk and field services, Manage vendors and budgets, Drive automation and security initiatives
Seniority
Senior, hands-on IC with regional leadership