QA & AI Engineer
Core
Monitoring, optimizing, and testing AI agents and automated systems to ensure accuracy, compliance, and performance.
Role type
QA & AI Engineer
Builds
AI agents, automated testing scripts, and platform updates
Domain
AI systems, automation, customer support technology
Deliverable
production ML models | product features
Required skills
AI agent platform familiarity, Large Language Models (LLMs) understanding, CRM system experience, chatbot platform experience, email management system experience, reporting tool usage, attention to detail, system behavior analysis, workflow translation
Preferred skills
Metabase familiarity, South African languages
Technologies
AI agent platforms, CRM systems, chatbot platforms, email management systems, Metabase
Responsibilities
Monitor AI agent interactions for accuracy and compliance, update AI agents with new information, test new AI agents prior to deployment, resolve logic gaps and AI-related errors, verify automated testing ticket descriptions, conduct internal system testing, create and maintain system documentation, analyze AI performance metrics and QA audit outcomes
Seniority
Mid-level, hands-on IC
