AI Quality Assurance Intern
Core
Evaluating the behavior, accuracy, and reliability of conversational AI agents and agent assist systems to ensure they act as intended and provide safe outputs.
Role type
AI Quality Assurance Intern
Builds
AI-driven customer experience platforms for contact centers
Domain
Artificial Intelligence / Natural Language Processing / Customer Experience
Deliverable
production ML models
Required skills
AI/ML fundamentals, NLP concepts, intent recognition evaluation, conversation analysis, bias detection, PII/redaction handling, analytical thinking
Preferred skills
Linguistics, human-AI interaction, product quality focus, prompt engineering basics
Technologies
Conversational AI platforms, LLMs, intent classification systems
Responsibilities
Execute structured test plans for AI Agent implementations, Validate that intents, entities, and workflows trigger correctly, Identify behavioral inconsistencies, misclassifications, or hallucinations, Review and validate AI-generated suggestions, summaries, and classifications, Provide actionable feedback to improve intent models and redaction/PII handling, Run bias, redaction, and transcription accuracy checks, Spot patterns or emerging issues across test sets, Contribute ideas for improving internal QA processes and tools