Service Delivery Manager

We are seeking an experienced Service Delivery Manager (SDM) to oversee end-to-end managed services delivery across multiple client environments. This role is responsible for ensuring service excellence, SLA performance, customer satisfaction, and operational governance. Key Responsibilities Service Delivery & Operations · Manage end-to-end service delivery across multiple customer accounts · Act as the primary operational point of contact for clients · Ensure SLA/KPI achievement and contractua…