Client Delivery Manager Enterprise Cloud Services
Core
Main customer-facing representative for SAP Enterprise Cloud Services, ensuring full delivery accountability and customer satisfaction throughout the lifecycle.
Role type
Senior Client Delivery Manager (Enterprise Cloud Services)
Builds
Cloud hosted infrastructure and technical/application managed services for SAP private cloud customers
Domain
Enterprise Cloud Services / SAP Private Cloud
Deliverable
client delivery
Required skills
client engagement management, service delivery management, stakeholder alignment, onboarding and migration project oversight, contract compliance and risk management, commercial change request management, contract renewal support
Preferred skills
SAP Basis knowledge, system migration expertise, functional SAP application knowledge, technical infrastructure and virtualized system landscapes understanding, IT trends and business strategy knowledge, cloud and IT infrastructure certifications
Technologies
SAP Basis, virtualized system landscapes, cloud infrastructure
Responsibilities
Own and grow client engagement; lead engagement with supporting functions; setup proactive service plans and conduct regular service reviews; act as de-escalation point for incidents and service requests; ensure alignment across internal and external stakeholders; oversee onboarding, upgrades, and migrations; support contract compliance and risk management; support positioning of additional offerings and contract renewals; share knowledge across the CDM community
