Product Support Specialist, Joint Replacement (Rome and South Italy)

• Field-based
• Location: Rome – Southern Italy
• Territory: Lazio, Campania, Molise, Calabria, Puglia, Sicilia
• Type: Field-based
• Travel: ~80% (including occasional overnights)

The Job’s Mission

At Stryker, we’re looking for a Product Support Specialist – Joint Replacement & Robotics (Mako Robotic-Arm Assisted Surgery System) to join our expanding Orthopaedics team in Southern Italy. This is a high-impact, hands-on clinical role at the intersection of surgery, innovation, and robotics. You will work directly in the operating room supporting both traditional joint replacement procedures and robotic-assisted surgery using the Mako Robotic-Arm Assisted Surgery System platform, enabling surgeons to deliver more precise, personalised and consistent outcomes for patients. You will play a critical role in accelerating the adoption of robotic-assisted surgery across Southern Italy, with a strong focus on building clinical confidence, driving procedural excellence, and supporting the expansion of a next-generation surgical ecosystem.

Joint Replacement Portfolio

https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement.html

Mako: Mako SmartRobotics Overview | Stryker

What You Will Do

• Provide on-site clinical support in the operating room for both conventional and robotic-assisted joint replacement procedures using Mako Robotic-Arm Assisted Surgery System
• Act as a key clinical expert during robotic-enabled procedures, ensuring smooth workflow and surgeon confidence
• Deliver hands-on training to surgeons, theatre staff, and wider hospital teams
• Support adoption and expansion of robotic surgery programs across your territory
• Build strong, trusted relationships with surgeons and hospital stakeholders
• Partner closely with Sales and Regional Management to execute territory strategy across Southern Italy
• Support product evaluations, clinical trials, and robotic demonstrations in theatre
• Organize and deliver workshops, cadaver labs, and structured training programs
• Manage consignment stock and theatre inventory with precision and accountability
• Identify customer needs and contribute to identifying new growth opportunities
• Maintain structured territory planning (daily, weekly, monthly execution discipline)

Minimum Requirements

• Bachelor’s degree in a scientific, medical, or technical field
• 2+ years of experience in healthcare
• Experience in orthopaedics strongly preferred
• Fluent Italian (C2) and strong English (minimum B2)
• High willingness to travel extensively across Southern Italy, including overnights

Preferred Experience

• Exposure to orthopaedic implants or joint replacement procedures
• Experience in operating room environments (scrub-side or support roles)
• Familiarity with robotic-assisted surgery or digital OR technologies (strong advantage)
• Experience in regulated environments (e.g., tenders, procurement processes)
• Commercial mindset or previous exposure to sales-driven environments

What Makes You Successful in This Role

• Strong presence