Access and Growth Cx Program Manager
Core
Define and execute strategic projects to improve customer experience for Uber riders and drivers signing up to drive, focusing on platform access and support solutions.
Role type
Program Manager (Customer Experience)
Builds
Support solutions and process improvements for Uber's rider and driver onboarding.
Domain
Ride-hailing / Gig economy
Deliverable
product features
Required skills
Program management, process improvement, data analysis, stakeholder alignment, strategic thinking, cost management, cross-functional collaboration, negotiation, execution.
Preferred skills
Customer obsession, ownership of complex scopes, adaptability in fast-paced environments.
Responsibilities
Map end-to-end customer journeys to identify pain points, lead customer-facing process improvement initiatives, provide insights from customer interactions to influence stakeholder decisions, align and coordinate stakeholders to execute initiatives.
Seniority
Mid-level, hands-on IC
