Senior Product Manager
Core
Managing and growing the core messaging and API experience for the Sinch Engage application, serving 20,000+ customers and handling billions of events monthly.
Role type
Senior Product Manager (Messaging & APIs)
Builds
API product strategy, Developer Experience (DX), Agent Experience (AX), message visibility, routing & compliance, and integration capabilities.
Domain
Communication Platforms as a Service (CPaaS), mobile messaging, APIs
Deliverable
product features
Required skills
Mobile messaging business knowledge (SMS, MMS, RCS, WhatsApp), API lifecycle management, data analysis, customer use case understanding, routing logic optimization, compliance management, high-availability system design
Preferred skills
AI consumption optimization, stakeholder partnership, cross-functional collaboration
Technologies
SMS, MMS, RCS, WhatsApp, APIs
Responsibilities
Drive growth in API usage and transition customers to new APIs, champion customer experience for API discovery and adoption, ensure optimal visibility of message delivery, optimize complex routing rules while ensuring compliance, partner to expand integration capabilities
Seniority
Senior, hands-on IC
