Service Delivery Manager
Core
Managing and maintaining hardware and IT systems to support global operations, ensuring high system availability and optimal performance.
Role type
Service Delivery Manager
Builds
Global IT services and infrastructure
Domain
IT Operations / Infrastructure
Deliverable
infrastructure
Required skills
Team management, IT Service management, Project management, Vendor management, Change management, Budget management, Synthetic transaction monitoring, Backup & Disaster Recovery planning, End-user security configuration, Asset management
Preferred skills
Strategic vision, Multicultural team coordination, Remote site management
Technologies
O365, SharePoint, Messaging, CMS, Hyperion, Databases, ERP, Operating systems
Responsibilities
Manage assigned service team and KPIs, Ensure operational integrity of support services across multiple platforms, Manage utility computing services and application deployments, Oversee L1 & L2 support operations and problem analysis, Manage vendor relationships and outsourced services, Monitor infrastructure components and application performance, Manage IT costs, budgets, and invoices