SAP Client Delivery Manager (CDM)
Core
Manage end-to-end customer engagement for mission critical SAP landscapes across onboarding, run, and renewal phases to drive commercial success and satisfaction.
Role type
Senior IC SAP Client Delivery Manager
Builds
Customer engagement and commercial outcomes for SAP cloud and private cloud offerings
Domain
Enterprise Software / SAP Cloud Services
Deliverable
client delivery
Required skills
Engagement management, stakeholder management, account management, SAP cloud business understanding, SAP technical topics, SAP HANA database knowledge, de-escalation, international environment experience
Preferred skills
Bachelor's degree in business or technology, presentation skills, problem solving, customer-facing experience
Technologies
SAP Cloud, SAP Private Cloud, SAP HANA
Responsibilities
Plan and review services per customer requirements, manage day-to-day project operations, increase customer satisfaction, de-escalate critical engagements, manage stakeholders at customer management levels
Seniority
Senior, hands-on IC
