HR Service Agent
Core
First-line HR support agent resolving employee inquiries on policies, processes, and systems, and executing basic transactions for employees in the Netherlands.
Role type
HR Service Agent (First-line Support)
Builds
Operational HR service delivery and employee self-service adoption
Domain
Human Resources / Employee Services
Deliverable
client delivery
Required skills
HR policy knowledge, ticketing system proficiency, process execution, data insights analysis, self-service guidance
Preferred skills
Continuous improvement, stakeholder collaboration, project support
Technologies
Ticketing and case management solutions, HR portals
Responsibilities
Resolve first-line HR inquiries and execute basic transactions; Document inquiries via ticketing system; Meet SLA metrics for service delivery; Guide employees on self-service and policy interpretation; Monitor service effectiveness using data insights; Support ad hoc HR projects.
Seniority
Individual Contributor, operational level