Global Delivery Customer Engagement Manager
Core
Partner with customers to understand strategy and align project scope to batch capabilities, translating business requirements for technical implementation.
Role type
Senior IC customer engagement manager (delivery)
Builds
Big data solutions for consumer credit reporting and financial risk management
Domain
Financial services / Consumer credit reporting
Deliverable
client delivery
Required skills
client-facing delivery management, business requirements analysis, matrix organization navigation, team management, change management, issue resolution
Preferred skills
Consumer credit reporting industry knowledge, financial services experience, problem solving, independent thinking
Technologies
batch products
Responsibilities
Manage end-to-end client deliveries from scoping to post-production support, translate business requirements into technical specifications, foster enterprise relationships, manage individual contributor workloads and career development, drive batch consultation opportunities
Seniority
Senior, hands-on IC