ICT Infrastructure & Service Delivery Manager
Core
Manage ICT infrastructure, service delivery, and strategic planning for a financial services organization, ensuring business continuity and optimal system performance.
Role type
Senior ICT Infrastructure & Service Delivery Manager
Builds
Production IT infrastructure, service delivery frameworks, and strategic operational plans
Domain
Financial Services / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL, Azure administration, Microsoft SQL DBA, VMware, Veeam, project management, procurement, budget management, disaster recovery planning, SLA management, network administration, hardware/software lifecycle management
Preferred skills
Strategic planning, risk policy development, stakeholder engagement, audit interpretation, financial compliance
Technologies
Azure, Microsoft SQL, VMware, Veeam, Exchange (On-premise), LAN/WAN, UPS, Generators
Responsibilities
Develop and implement short and long-term strategic plans for infrastructure capacity; manage service providers and monitor performance against SLAs; oversee budget management and procurement processes; ensure business continuity through disaster recovery and backup management; manage hardware and software inventory and licensing; lead incident response and helpdesk operations; align procedures with legislative security requirements.
Seniority
Senior, hands-on IC with management responsibilities