Customer Relationship Specialist – Parramatta & Hurstville
Core
Contact customers via inbound and outbound calls to discuss outstanding balances, negotiate realistic repayment solutions, and locate customers using skip tracing techniques.
Role type
Customer Relationship Specialist (Debt Collection)
Builds
Repayment plans for overdue accounts from Australian financial institutions
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
Verbal communication, Negotiation, Emotional intelligence, Resilience, Attention to detail, Compliance adherence
Responsibilities
Contact customers to discuss outstanding balances, Use skip tracing techniques to locate customers, Negotiate realistic repayment solutions, Maintain accurate records within regulatory guidelines, Work towards achievable targets, Handle sensitive financial conversations professionally
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