Senior Programs Optimization Associate
Core
Planning and coordinating program tasks to ensure continuity in core functions, implementing and monitoring pilots/projects, and providing field assistance to sales teams.
Role type
Senior Programs Optimization Associate
Builds
Pilots, projects, and process improvements for the organization's core functions
Domain
Telecommunications / Field Operations
Deliverable
product features
Required skills
Project management, CRM administration, issue tracking and resolution, data visualization, process documentation, stakeholder coordination
Preferred skills
Google Sheets/Slides/Apps Script proficiency, PMP certification, operational tool knowledge
Technologies
CRM systems, MDM platforms, Google Workspace, PAYG Agent platforms
Responsibilities
Create and track detailed project plans, manage MDM platforms and configure customer phones, handle program escalations and provide field feedback, document processes and produce reports, administer surveys for process alignment, test new products/software in office and field
Seniority
Senior, hands-on IC